Privacy service

We recognize that your privacy is important and appreciate the trust you place when you shop with us. Your choice to share information with us is a critical part of how we can try to help you look great and feel good. We’ve developed this Privacy Policy to explain our technologies and to describe how and why we collect, use, and share your information. If you still have questions after reviewing this Privacy Policy, please contact us by phone at or email us anytime.

We are hnsxgs, Inc., hnsxgs Gift Card Solutions, and Jill Acquisition LLC, but you know us better as hnsxgs (“hnsxgs ,” “our,” “us,” and “we“). We’re a national omnichannel retailer of women’s clothing (we design for all sizes–misses, petite, women’s and tall), accessories and footwear. Our goal is to provide a friendly and guiding experience, whether you shop in our store, on the web, or via our catalog (“services“) You acknowledge, by submitting your information via our website or other services that you use, that we can process it in accordance to this Privacy Statement, with the privacy preferences which you’ve made known, as well as any legal requirements.

This Privacy Policy is not applicable to the processing of personal information related to job candidates, employees or contractor. This policy does not apply to information processing in relation to J.Jill credit cards. Any privacy questions regarding our J.Jill credit cards should be addressed to the card issuer.

The Information we Collect

What are Personal Information?

In this Privacy Notice we refer to “personal data“, which is information that can be reasonably associated, described, or linked directly or indirectly to an individual. This does not apply to aggregated, de-identified data that cannot be reasonably associated or linked with an individual.

We collect personal information when you interact with us at different touchpoints, including information that can directly or indirectly identify you. We use your personal information as a retail consumer company for many business purposes, including sharing and combining with information from other sources, such as retail partners or technology. In this section, we describe how we collect information about our customers in relation to the services we provide. We also explain the types of information that we collect as well as the purposes for which we use them.

Personal Information You Provide

We collect the following personal information you provide in connection with our services:

  • Profile and Contact Information. When you register for an account or purchase a giftcard, or communicate with us in any other way, we collect your personal data, including name, email, password, phone number, gender and zip code. We collect any communications between you and us and any other information you provide to us. In addition, we collect and store information on your usage of our service, including your orders and other similar activities.
  • Communications. If you communicate with us through any paper or electronic form or through our Customer Service Center via phone, email or chat, we may collect your name, email address, billing and shipping address, phone number or any other personal information you choose to provide to us. This information is used to respond to and investigate your questions, communicate with you and improve the services that we provide to our users. It also helps us manage our business and expand our organisation. We will contact you via email, text or mail if you sign up for our catalog, promotional emails or emails. You agree to allow us to record your chat sessions if you use the chat feature. We may also send you service-related emails or messages (e.g., user account verification, change or updates to features of the services, technical and security notices) and communications from or about J.Jill.
    • To unsubscribe from our emails, please follow the instructions within our messages and review the Online Privacy Choices section below.
  • Shopping and Viewing History. We may collect personal information about the items you viewed on our website, added to your cart, purchased or returned.
  • Information you may post or submit to our Website We collect information from any content that you upload to the service, such as any questions or reviews you post. Please note that any reviews or questions you post to the services will be accessible publicly.
  • Business Partners and Representatives. We may collect information about our business contacts that are seeking to or currently providing services for J.Jill. This information may include contact information, professional information, tax and payment information, and information about the contracts and services provided.

Information Automatically Collected When You Use our Services

Like most digital platforms, we collect certain personal information automatically when you visit our online services, including:

  • Information About Your Device and Its Software. We may place, or allow to be placed, cookies, pixels, web beacons and similar technologies (“cookies“) on our services to give you the best experience, perform analytics, analyze traffic, personalize content, offer a range of features and functionality, and offer ads that match your interest. The information collected through cookies may include your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. Cookies and analytic tools may be used by us in conjunction with our third-party partners, such as statistical modeling software, to allow you to be recognized and contacted across devices.
  • Information About the Way You Access and Use Our Services. This may include, for example, the site from which you came and the site to which you are going when you leave our services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the services.

The Information that is Collected in Store or by Phone

  • Payment and Transaction Information. We may collect information about your in-store transaction such as items purchased, items of interest, date and time of your transaction, amount purchased, and payment information, such as your credit/debit card or gift card details, when you make an in-store purchase.
  • Audio and Visual Information. When you call or enter our shop, we may record audio recordings or visual images. We also collect physical or behavioral traits or patterns. We may collect this information directly from you if you make a telephone call to our customer service number that is recorded, if you publicly post images or audio/video where you post and tag us or our brands. We may also collect this information through CCTV cameras in our store locations.

Information Provided by Third-Party Sources

In addition to the personal information collected above, we may also collect personal information from the following third-party sources:

  • Gifting: If someone buys and sends you a gift, we will collect the contact, shipping and gift information about you provided by the gifter.
  • Social media: We may collect information from your social media account if you interact with us via social media. Personal information that we collect in relation to your social media accounts is used by us for communication with you and to better understand your preferences and interests.
  • Partners in Business: Some of our business partners such as retail partners or members of the affiliate program collect and share personal information about their customers. For example, we receive information about individuals who were referred to us by our affiliates and the transactions the individual completes through our services in order to count those transactions toward the individual’s cash back, bonus points or other rewards programs through these partners.
  • Service Providers: Our service providers, such as payment processors and marketing providers, collect personal information and often share it with us. For example, we receive personal information from payment processors to confirm that an individual’s payment for the services was accepted. We also receive information about the success of our email campaigns, including information about who has opened our marketing communications and when.
  • Information providers: From time to time we may obtain additional information about individuals from third party information providers. For example, we may obtain updated contact information from third-party information providers to confirm an address or reconnect with an individual. To better understand our customers and improve marketing, we may enrich the information that is already in our possession with information from third parties.
  • Publicly Available Information: We may collect personal information from publicly available sources, such as government records or public review websites, to help improve our business and services.

Our Use of Personal Information

Personal information may be used by us and third-parties we collaborate with.

  • To process your account registration on our services, including verifying your information to ensure its accuracy and validity.
  • You can expect us to respond to all your inquiries, and to fulfill any requests you make.
  • To fulfill your purchases, including to process payments in connection with your transaction online, in-store or over the phone, and to have our fulfillment and shipping partners deliver your products.
  • To personalize your experience, including to locate the J.Jill stores closest to your location, and customize content on our services relevant to your interests, including but not limited to targeted offers and ads through our website, email, social media channels, third-party sites, or on other devices you may use.
  • To operate, maintain, and provide to you the features and functionality of the services.
  • To send you important information regarding the services, such as certain changes to our terms, conditions, policies, and/or other administrative information. You cannot opt out of receiving these communications because they may contain important information about your service use.
  • To inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, adding you to our email, mailing and text message lists and permitting you to participate in sweepstakes, contests, and similar promotions. (collectively, “Promotions“).
  • Advertise online, via email, catalogues, texts, and other channels of communication, such as social media and search engines.
  • Evaluation of your eligibility to receive certain Promotions, Offers, Products, and Services that you may find interesting.
  • The affiliate referral program is used to reward our business partners who refer customers.
  • Analyze and improve your business.
  • To help maintain the safety, security, and integrity of our service, technology assets, and business.
  • For our internal business purposes, such as data analysis, customer research, audits, fraud prevention, developing new products and/or features, enhancing the services, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns, including to inform our machine learning for purposes such as user engagement.
  • For purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Policy.

You or other users of our services may be identified by the aggregated personal data we use.

We may require additional information if you contact us to complete your request or answer your question. If the information requested or the nature of your inquiry/request falls outside of our Privacy Policy, we may need to provide you with additional privacy disclosures. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

How We Disclose Personal Information

We disclose personal information in the following ways:

  • Within J.Jill: We share personal information with our subsidiaries, owned and operated stores and affiliates, so that they also may use such personal information for the purposes described in this Privacy Policy. For example, we may disclose your contact information to process and fulfill your order or to facilitate communication between you and a local J.Jill representative.
  • Business Partners: We share information with our business partners, such as our retail partners engaged in joint promotional activities and the members of our affiliate program. These information can include details about the recipients of our Promotions, as well as transaction history to reward our affiliates for referrals.
  • Sharing Your Activities with Third Parties: Share your activity on our services through your email contacts, social networks or gifting.
  • Online Advertising Partners. We also share personal information with advertising networks or permit these partners to collect information from you directly on our websites to facilitate online advertising, such as search engines and social network advertising providers to serve targeted ads to you or to groups of other users who share similar traits, such as likely commercial interests and demographics, on third-party platforms. For more information, including how to opt out of interest-based advertising, please see the Online Privacy Choices section below.
  • The Public: When you provide feedback or post user content on our services (e.g., if you post a product review on our website or comment on our social media sites), your information may be displayed on our websites or on our social media pages. We may use your account on social networks or another account to credit a photo when you interact with us.
  • Service Providers. We share personal information with third-party vendors, consultants and other service providers who perform functions or services on our behalf and under our instructions to make our services available to you. This may include, for example, vendors or providers that engage in marketing and advertising, or who provide mailing and email services.
  • Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third-party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
  • The Legal Rights and Obligations: We may disclose personal information to third parties, such as legal advisors, auditors and law enforcement:
    • in connection with the establishment, exercise, or defense of legal claims;
    • to comply with laws or to respond to lawful requests and legal process;
    • To protect our rights and property, as well as our customers and agents.
    • to detect, suppress, or prevent fraud;
    • to reduce credit risk and collect debts owed to us;
    • to protect the health and safety of us, our customers, or any person; or
    • as otherwise required by applicable law.
  • We may also share your information with other parties if you give us consent or direct it.

We may also share personal information which has been aggregated or de-identified in a manner such that the end-product does not uniquely identify you.

Online Privacy Choices

Online Advertising

We permit our trusted business partners and third-party advertising companies (including ad servers, ad agencies, technology vendors, or providers of sponsored content, collectively “ad partners”) to collect your browsing information and numerical identifiers associated with your browser or device to provide ads on our behalf that are tailored to your interests. These ads may appear on our website, and on other third-party websites. Using cookies, our ad partners collect data from a particular browser or device about a user’s web viewing behaviors over time, across unrelated websites, and in some cases combine such data with data collected from other browsers or devices associated with the same user or household, and use such data to predict user preferences and to deliver advertisements to that user which are calculated to target that user’s predicted preferences across devices. If you take steps to block advertising cookies or opt out of interest-based advertising, note that this does not mean that you will no longer receive ads from J.Jill, as these ads are only one form of digital advertising. Throughout our online advertising practices we support the self-regulatory principles of the Digital Advertising Alliance (“DAA”).

circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us. We generally require evidence of either: (i) a valid power of attorney; or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a signed statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.

California Residents

Retention of Personal Information. We retain personal information only for as long as is reasonably necessary to fulfil the purpose for which it was collected. However, if necessary, we may retain personal information for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and accounting requirements set by a legislature, regulator or other government authority.

To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.

Therefore, we retain personal information for as long as the individual continues to use our services for the purposes explained in the Information We Collect and Use section of our Privacy Policy. In particular, we will retain their personal information for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as, for any additional purpose based on the choices you have made, such as to receive marketing communications. We will retain personal information supplied when joining our services, including complaints, claims and any other personal information supplied during the duration of an individual’s contract with us for the services until the statutory limitation periods have expired, when this is necessary for the establishment, exercise or defense of legal claims.

Notice of Financial Incentive. We offer various financial incentives to consumers who allow us to collect and retain personal information. For example, the financial incentives we may provide include:

Registration incentives, such as discounts for signing up for an account.

Communications channel offers

Discounts for J.Jill credit card holders.

When you create an account, sign up for our email list, or otherwise sign-up for a promotion or special offer, you opt-in to participate in a financial incentive program. Participation in any financial incentive program is entirely optional and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, you may unsubscribe from our emails, catalogs and text messages (for communications-based promotional incentives) or close your account (for registration incentives) by using the contact information above in the Contact Us section or by submitting a request to delete your information as described in the Exercising Your Rights section above. Please contact our J.Jill credit card issuer directly to close your J.Jill credit card.

The financial incentives we offer to consumers are reasonably related to the value of the consumer’s data to our business, based on our good-faith, reasonable but sole determination. We estimate the value of consumers’ personal information by considering the expense incurred by the business related to the collection, storage and retention of consumers’ personal information in the context of the financial incentive program and the expenses related to the provision of the financial incentive. From time to time, we may provide additional terms that apply to a particular financial incentive, which will be presented to you at the time you sign up for the financial incentive.

Nevada Residents

Effective Date: January 1, 2023

We recognize that your privacy is important and appreciate the trust you place when you shop with us. Your choice to share information with us is a critical part of how we can try to help you look great and feel good. We’ve developed this Privacy Policy to explain our technologies and to describe how and why we collect, use, and share your information. If you still have questions after reviewing this Privacy Policy, please contact us by phone at or email us anytime.

We are J.Jill, Inc., J. Jill Gift Card Solutions, and Jill Acquisition LLC, but you know us better as J.Jill (“J.Jill,” “our,” “us,” and “we”). We’re a national omnichannel retailer of women’s clothing (we design for all sizes—misses, petite, women’s and tall), accessories and footwear. We’re committed to providing friendly, guiding service wherever you choose to shop: in one of our stores, online or through our catalog (our “services”). By submitting information through, or otherwise using, our services, you acknowledge that we may process information in accordance with this Privacy Policy, the privacy preferences you have made known to us, and as permitted or required by law.

Please note that this Privacy Policy does not apply to our processing of information about job applicants, employees or contractors. It also does not cover the processing of information in connection with the J.Jill branded credit card, and any privacy inquiries related to our J.Jill branded credit card should be directed to the issuer of the credit card.

Information We Collect and Use

What is Personal Information?

When we use the term “personal information” in this Privacy Notice, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated or deidentified information that is maintained in a form that is not capable of being associated with or reasonably linked to an individual or household.

We collect personal information when you interact with us at different touchpoints, including information that can directly or indirectly identify you. As a consumer retail company, we use personal information for a variety of business purposes including sharing it and combining it with other information we might receive from our retail partners, technologies, and other third parties. This section details the ways we collect personal information in connection with our services, the kinds of personal information we collect and how we use it.

Personal Information You Provide

We collect the following personal information you provide in connection with our services:

Contact and Profile Information. We collect personal information, such as your name, email address, password, telephone number, gender, zip code, and shipping address when you create an account, redeem or participate in a promotion, purchase or redeem a gift card or otherwise communicate with us. We collect any communications between you and us and any other information you provide to us. We also collect information about your use of our services and store it in your profile, such as your orders, and similar activity.

Communications. If you communicate with us through any paper or electronic form or through our Customer Service Center via phone, email or chat, we may collect your name, email address, billing and shipping address, phone number or any other personal information you choose to provide to us. We use this information to investigate and respond to your inquiries, to communicate with you, to enhance the services we offer to our users and to manage and grow our organization. If you register for our emails, catalog or promotional messages, we will communicate with you by email, mail or text message. If you use our chat function, you agree that we may record the chat session. We may also send you service-related emails or messages (e.g., user account verification, change or updates to features of the services, technical and security notices) and communications from or about J.Jill.

To unsubscribe from our emails, please follow the instructions within our messages and review the Online Privacy Choices section below.

Shopping and Viewing History. We may collect personal information about the items you viewed on our website, added to your cart, purchased or returned.

Information You May Post or Submit to Our Website. We may collect information about any content you post to the services, including any reviews or questions you post. Please note that any reviews or questions you post to the services will be accessible publicly.

Business Partners and Representatives. We may collect information about our business contacts that are seeking to or currently providing services for J.Jill. This information may include contact information, professional information, tax and payment information, and information about the contracts and services provided.

Information Automatically Collected When You Use our Services

Like most digital platforms, we collect certain personal information automatically when you visit our online services, including:

Information About Your Device and Its Software. We may place, or allow to be placed, cookies, pixels, web beacons and similar technologies (“cookies”) on our services to give you the best experience, perform analytics, analyze traffic, personalize content, offer a range of features and functionality, and offer ads that match your interest. The information collected through cookies may include your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We may also work with third-party partners to employ cookies and analytical tools, including the application of statistical modeling tools, that permit us to recognize and contact you across multiple devices.

Information About the Way You Access and Use Our Services. This may include, for example, the site from which you came and the site to which you are going when you leave our services, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other actions you take on the services.

Information Collected In-Store or on the Phone

Payment and Transaction Information. We may collect information about your in-store transaction such as items purchased, items of interest, date and time of your transaction, amount purchased, and payment information, such as your credit/debit card or gift card details, when you make an in-store purchase.

Audio, Visual and Sensory Information. We may collect audio recordings, visual film or still images, physical and behavioral characteristics, or patterns when you enter our store or call our support line. We may collect this information directly from you if you make a telephone call to our customer service number that is recorded, if you publicly post images or audio/video where you post and tag us or our brands. We may also collect this information through CCTV cameras in our store locations.

Information Provided by Third-Party Sources

In addition to the personal information collected above, we may also collect personal information from the following third-party sources:

Gifting: If someone buys and sends you a gift, we will collect the contact, shipping and gift information about you provided by the gifter.

Social Media: If you choose to interact with us on social media, we may collect personal information about you from the social media accounts that you make public. We use personal information collected in connection with your social media account to communicate with you, better understand your interests and preferences, and better understand our customer base more broadly.

Business Partners: Our business partners, such as our retail partners and the members of our affiliate program, collect personal information in connection with their services and may share some of this information with us. For example, we receive information about individuals who were referred to us by our affiliates and the transactions the individual completes through our services in order to count those transactions toward the individual’s cash back, bonus points or other rewards programs through these partners.

Service Providers: Our service providers, such as payment processors and marketing providers, collect personal information and often share it with us. For example, we receive personal information from payment processors to confirm that an individual’s payment for the services was accepted. We also receive information about the success of our email campaigns, including information about who has opened our marketing communications and when.

Information Providers: We may, from time to time, obtain information from third-party information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to confirm an address or reconnect with an individual. We may also enrich the data we own with third-party information, such as demographic information about customers to understand our audience and develop better marketing communications.

Publicly Available Information: We may collect personal information from publicly available sources, such as government records or public review websites, to help improve our business and services.

Our Use of Personal Information

We and the third parties we work with may use personal information:

To process your account registration on our services, including verifying your information to ensure its accuracy and validity.

To fulfill your requests, including to provide you with information that you request or otherwise respond to your inquiry.

To fulfill your purchases, including to process payments in connection with your transaction online, in-store or over the phone, and to have our fulfillment and shipping partners deliver your products.

To personalize your experience, including to locate the J.Jill stores closest to your location, and customize content on our services relevant to your interests, including but not limited to targeted offers and ads through our website, email, social media channels, third-party sites, or on other devices you may use.

To operate, maintain, and provide to you the features and functionality of the services.

To send you important information regarding the services, such as certain changes to our terms, conditions, policies, and/or other administrative information. Because this information may be material to your use of the services, you may not opt-out of receiving such communications.

To inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, adding you to our email, mailing and text message lists and permitting you to participate in sweepstakes, contests, and similar promotions. (collectively, “Promotions”).

To present advertising online and via emails, catalogs, text messages, or other communication channels, including through social media platforms and internet search engines.

To evaluate your eligibility for certain types of Promotions, offers, products, or services that may be of interest to you.

To administer and manage or vendors and business partners, including the affiliate referral program to compensate our partners for successful referrals.

To analyze and improve our business.

To help maintain the safety, security, and integrity of our service, technology assets, and business.

For our internal business purposes, such as data analysis, customer research, audits, fraud prevention, developing new products and/or features, enhancing the services, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns, including to inform our machine learning for purposes such as user engagement.

For purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Policy.

We may also use aggregate personal information in a manner such that the end-product does not uniquely identify you or any other user of the services.

If you choose to contact us, we may need additional information to fulfill your request or respond to your inquiry. We may provide additional privacy disclosures where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Policy. In that case, the additional privacy disclosures will govern how we may process the information you provide at that time.

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