Returns

We thank you for being one of our customers at hnsxgs. We’re happy when you’re happy. We’ll accept returns within 90 days of purchase if not satisfied with the hnsxgs product. If the merchandise is returned in its original receipt, you will be given a refund, exchange or credit for the price of your original purchase. If you return the item without a receipt could lead to the exchange of the item, credit or refund for the original purchase price.

Final Sale items (items with prices ending in $.97 when purchased before any promotions or other discounts are added) are not returnable or exchanged. It is also not eligible for price adjustments. Due to discounts and promotions pricing, the amount ending $.97 on the receipt you received or shipping invoice may appear in a different way. If you send back Final Sale items, they is not accepted, and we will send it back to you.

Returns

Returns shouldn’t be as difficult as shopping with us, and we’re happy to offer several options–choose which one is right for you.

In Store Returns

Items purchased via hnsxgs.COM or the hnsxgs.COM catalog may be exchanged at any hnsxgs retailer.

  1. Gather the item(s) that need to be returned, along with the packaging slip, the receipt or invoice that is associated with the item(s) as well as the credit card you used to purchase the item (if applicable) and head to the nearest store.
  2. When you are in the store, let one of our sales associates of your desire to make a return.

In the event that an item is presented without the receipt or invoice an item credit is issued at the price. price.Please take two billing cycles to allow credits to be reflected on the credit card statement.

Return Items via Mail–Ship your return PRE-PAYED via USPS

USPS Option 1 – Initiate your return online and print a pre-paid shipping label.

This is the quickest method to get your refund for straightforward returns. And we like speedy. *Exchanges are not possible by using this method of return.

  1. Log into your account, or input your order information to see your purchase.
  2. Click on the “Initiate Return” hyperlink on the right side of your order details to begin the return process.
  3. Follow the screen prompts and indicate the items to return after which you can select your USPS choice for generating your PRE-PAID USPS return label.
  4. Once you have submitted your return online, download and print the pre-paid shipping label, then attach it to the return package.
  5. Return your parcel via USPS Drop the package in any USPS address or hand the package to your post carrier.
  6. We’ll subtract the return processing cost of $8.95 on your return refund.

If you would like to track your package online, please make a notation of your tracking number. 
Refund processing begins after the package has been scanned. It is possible for your refund to be processed within two weeks. Products that are part of different orders will be returned within our normal process for returning items within a timeframe of.

USPS Option 2: Use the label for return services that has been pre-paid that we included with your package.

The paperwork that comes together with your purchase include two shipping labels for returns. The Pre-Paid Label can be found on the lower left of the return/exchange form.

  1. Return/Exchange Form: This form was included in your package.
  2. If the item was a gift, please provide your address and name in the box labeled “gift return.”
  3. Make sure your product is packed securely, and include the return/exchange form.
  4. Apply the Pre-Paid shipping label to your package and then drop it at any USPS address, or hand it to your postal carrier.
  5. After receiving your return, we will take a processing fee for returns of $8.95 of your returned order refund or merchandise credit.

Only US orders are eligible for the Pre-Paid Label. 
It is possible that you will have to wait for up to 2 billing cycles before the credit appears on your account statement. The original charges for shipping and handling are not refundable.

Send items back via Post. Use a Return Carriers that is Your Choice

Initiate your return online – Print and create the Postage-due shipping forms and then ship with a carrier of your choice.

Need to return an item however you don’t have the invoice with it? It is possible to initiate the return by creating and printing the Postage Due shipping document. When you choose the shipping carrier that you choose, you will be charged the cost of postage when you return your product.

  1. Click on the “Initiate Return” link at the top of your order details for the process of returning your order.
  2. After that, you can choose “Print the Postage Due Shipping Document” and then ship your Return using the Carriers You Choose”.
  3. When you’ve submitted your return on the internet, you can download and print the shipping documentation and then attach an address label to the returned package.
  4. Take the package to a carrier that you choose and then make payment for return postage (we suggest insuring your package and utilizing a traceable proof for delivery).
  5. Once we receive your return, we will give you a refund on your return or credit to your purchase.

You may need to wait until 2 billing cycles to see the amount of your refund appear on your account.

Make sure you use the POSTAGE DUE label that we include within your package.

The paperwork that comes together with your purchase include two return shipping labels. The postage due label can be found on the upper right-hand corner of the return/exchange form. You pay the return postage at the time you send the package via your preferred shipping method.

  1. Return/Exchange Form: This form was in the package you received.
  2. Make sure to include the name of the person you are sending it to and the address of the recipient within the “gift-return” section.
  3. Pack your merchandise securely and include the return or exchange form.
  4. Attach the shipping label for Postage-Due onto the outside of the package.
  5. You must pay for the shipping cost for the return of your package. (We strongly recommend you insure your package, as well as use a tracked delivery technique).
  6. We’ll either refund the purchase or credit your account upon the receipt.

It can take at least two cycle of billing for the refund to show up on the credit statement for your card.

You are able to return and exchange products by sending them to the following address:


hnsxgs

support@hnsxgs.com

Please accept our apologies for not being able to take C.O.D. returns.

Exchanges

You can exchange your item by calling us at (toll at no cost) between 7 AM until midnight ET the days between Monday and Saturday. We will then send you a replacement immediately. If you wish to exchange via mail, send us the item(s) you wish to swap, as well as the invoice for shipping that you have completed, indicating what you would like in exchange.

Refer to the Returns Options (above) to send back your exchanged items. It is important to note that exchanges will not be feasible if you start your return on the internet and then make and print a pre-paid shipping label.

Final sale items cannot be returned. We’ll return any final Sale products you’ve sent back. 

Price Adjustments

Price adjustments cannot be made on final sale merchandise.

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